Tripleseat: Americans Have Changing Needs This Holiday Season

CONCORD, MA—Tripleseat, a web-based sales and event management platform for restaurants, hotels and venues, has revealed the results of a recently conducted survey of 500 Americans to see how their holiday plans have been impacted by COVID. The survey also gathered insights on consumer habits and spending preferences over the course of the pandemic. As a company serving the hospitality industry, Tripleseat has had a front row seat to the changes taking place in the industry and conducted the survey to learn more about the upcoming holiday season.

“The 2020 holiday season will be a bit different than years past,” said Jonathan Morse, CEO of Tripleseat. “Food brings many families together and is an important part of a lot of holiday traditions. We are excited to see how many people still plan to find ways to celebrate and we are hopeful that restaurants will be able to support that in safe and effective ways.”


The survey insights show how the hospitality and event industry can pivot their offerings to cater to consumer preferences:

  • People generally stay home for their holiday meals and they are not changing that this year, except they may be having smaller gatherings or opting for a virtual celebration. For those who are hosting in-person gatherings this holiday season, a majority of them will be having six to 10 guests. For restaurants, this means that they can pivot to smaller portion sizes for to-go holiday meals, or offer a-la-carte choices.
  • Tripleseat asked respondents if they had hosted a gathering with five or more attendees. A little under half of the respondents said yes, and of those 30% of them used catering for these events. If they did not use catering, their biggest reasons were that it was too expensive, they cooked the food themselves or they felt catering was unsafe. In order to push catering for this holiday season, restaurants can provide pricing incentives in order to attract more customers, offer a-la-carte options for holiday meals and push out more marketing material showing their sanitary precautions when preparing food to ease consumer’s worries.
  • More than half of respondents are purchasing gift cards to restaurants this holiday season. If possible, restaurants and event spaces should set up an online gift card system to make the transaction simple and easy for consumers.
  • More than half of respondents answered no when asked if their workplace/company is holding a holiday celebration; however that doesn’t mean they won’t happen eventually. Restaurants and event spaces can offer consumers incentives to book post-holiday parties in the spring months of 2021.

Leave a Reply

Your email address will not be published.