Mandarin Oriental encourages wellness on the road

It’s no surprise that people have new health expectations post-pandemic, but these newfound needs extend well beyond the hotel stay. Especially for business travelers, staying healthy while traveling is essential—exhausting workdays, long flights and even countless hours behind a computer screen all lend themselves to much-needed R&R.

As a response, Mandarin Oriental Hotel Group (MOHG) has launched a new global initiative for corporate and meeting travelers, helping them to maintain a healthy lifestyle and mindful balance while on the road.

According to the company, the initiative was designed exclusively for the group’s corporate partners, providing guests with access to wellness and mindfulness techniques, platforms and experiences.

“With the increased focus on health and safety during the pandemic, we started to ask ourselves: What resources do we have that we can share with our corporate customers that will add incremental value and alleviate stress when business travel resumes?” said Phillip Peña, director, global corporate sales and sales operations. “What else can we provide to our clients as an evolution to our We Care Program while demonstrating our commitment to well-being during these challenging times? Spa and wellness are already built into MOHG’s foundation. We are known for our world-renowned spas and wellness offerings. It is part of our brand heritage.”

Wellness on the Road benefits include access to:

  • Well-being, movement, rest, and nutrition videos, tips and reading resources
  • A complimentary wellness consultation either in person or online
  • Complementary elemental oils and tip sheet when staying in-house
  • A minimum saving of 10% on spa treatments
  • Digital or print pressure point tip sheet
  • 60-day trial of Blinkist Premium app (read or listen to key ideas from bestselling non-fiction in 15 minutes)
  • 60-day trial of the Grokker Wellness & Fitness app

“Clients started to ask us questions in their RFPs around wellness and stating that they wanted to partner with hotels that were focused on wellbeing initiatives,” Peña said. “This was now becoming part of the ‘value set’ for travel and procurement managers and meeting planners.”

The initiative is geared toward not only individual business travelers but corporate events. Peña said that Wellness on the Road encourages people to start preparing for their trip by incorporating wellness, with resources that can be utilized pre-, during and post-trip, and even while working from home.

“We really want to show and provide added value to our corporate guests with wellness benefits that you can utilize now or when on a business trip,” he said.

The only benefits that require a stay in a Mandarin Oriental property are the in-person wellness consultation, the wellness gift (elemental oil) and saving on spa treatments, with all others able to be enjoyed remotely.

“Wellness and mental health are on everyone’s radar at the moment,” Peña said. “Companies are talking about it and incorporating it into their benefits to employees. Travel managers are now being asked to include with their duty of care responsibilities.”

Peña believes that wellness is here to stay and said that MOHG’s content and resources will be updated continuously to ensure guest engagement and satisfaction.

“This initiative anticipates what travelers will need when business travel resumes and allows Mandarin Oriental to showcase what is already part of our offerings related to wellness,” he said. “Wellness on the Road is a brand differentiator and adds value to our client and customer engagement.”

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