JMC Global offers its clients white-glove treatment

JMC Global, the leader in hospitality logistics, is a woman-owned firm that offers what it has termed Concierge Logistics to its customers. Using its wealth of experience in global logistics and comprehensive project management, the company’s white-glove customer service is trusted by major luxury brands and indie properties alike.

CEO Linda Crawley and COO John Crawley lead a team of industry veterans with more than 40 years of experience in the field. She noted that the firm’s focus is and always will be on excellent customer service, adding, “We know our clients have a lot on their plate. Our goal is to make this easy for them.”

Linda Crawley

She said that the global company’s internal culture attracts a diverse team of employees, mirroring the diversity of its FF&E clients. The shifting dynamics of today’s workplace—especially considering what happened to the industry during the pandemic—are challenging, but JMC’s corporate culture includes solutions that enable many project managers to work from home.

Crawley offered an example of how JMC’s Concierge Logistics helped a client.

“One morning, a major vendor in Spain sent an urgent email to a client, but it was written in Spanish,” she said. “Team JMC quickly translated the email into English, resolved the program and then forwarded both the solution and translation to our client in Denver. All of this happened before the customer even opened his email. Our client was delighted, and the problem was solved.”

So that its clients can navigate the complex world of logistics, the company offers easy-to-use social media-style platforms with industry-specific custom software.

“JMC’s more senior folks provide the insight and the experience to serve the customer; that might look like a phone call or a physical visit to the client,” said John Crawley. “On the other hand, the younger team members prefer using the chat function, having a web meeting or making a video description of the issues. Each has its place, but together we are all stronger and better.”

Project DNA is another app-based solution offered by JMC Global, which provides real-time feedback about every aspect of a logistics project, with the ability to evaluate performance, identify problems, get actionable information and measure results in real time.

“Our proprietary project management interface, Project DNA, is light years ahead of anything else in the industry,” said John Crawley. “Entirely customizable to your project and your needs, we can design it to hold, track, manage and update your floor plans, punch lists, delivery schedules and warehouse inventory, as well as install schedules and anything else you can think of, all centralized in one location. Having everything in one place makes life so much easier.”

Project DNA has a newsfeed much like in social media that updates in real time. “Everyone involved in the project can know everything that is happening and can reach the information for any part of the project through multiple channels,” he said. “We also post a summary of each day’s progress with photos and videos, and clients can make comments on every item and know that every layer of management will see it.”

To learn more about JMC Global, Concierge Logistics and Project DNA, go to jmc-global.com

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