PARIS—Following operational disruptions stemming from COVID-19, Accor has successfully reopened most of its hotels with 95% of them having already adopted the group’s All Safe cleanliness and hygiene protocols jointly developed with Bureau Veritas. To date, Accor has successfully certified 65% of these hotels with the All Safe label through a third-party review and accreditation process with professional auditors like Bureau Veritas, SGS, Clifton and Ecolab, and is working to have additional hotels independently verified as All Safe compliant over the coming months.
“At Accor, we are grateful for the trust our guests have placed in us to protect their health, safety and well-being and this is a responsibility we prioritize above all else,” said Chris Cahill, deputy CEO hotel operations. “Throughout this difficult year, our hotel teams have risen to the challenge of enhancing their already stringent protocols and following increased public safety regulations while continuing to welcome, safeguard and take care of others; this remains at the very heart of what we do and who we are as hoteliers.”
Proprietary research undertaken by Accor over June/July 2020 indicates that a hotel getaway ranks among the top three activities that Accor guests feel ready to do over the coming months, in addition to going to a beach and visiting friends and family at home. While consumer spending intentions in the travel sector remain low compared to pre-pandemic levels, 75% of consumers say they would feel comfortable staying in a hotel where they can rely on high-standards of cleanliness and professional staff.
The All Safe label was established by Accor to give guests the assurance of a third-party verified standard of hotel cleanliness and hygienic requirements. These standards were developed with and vetted by Bureau Veritas, a world leader in operational testing, inspections and certifications. Travelers can look for the All Safe logo on the webpage of the Accor hotel they are booking, knowing they can trust its protocols to meet or exceed the All Safe standard and visit the hotel with confidence.
To achieve the All Safe certification, hotels must comply with a detailed list of 16 global commitments jointly developed with Bureau Veritas, which translates into more than 100 standards in total. Some of these enhanced health and prevention protocols include a reinforced cleaning program with frequent disinfection of all high-touch areas such as elevators and public restrooms; deep cleaning of guestrooms with hospital-grade cleaning products and materials, including upholstery, carpets and bedding cleaning at high temperatures.
Additional measures require Accor’s All Safe hotels to employ appropriate seating and spacing restrictions in restaurants, bars and public areas; guest temperature screening in accordance with local requirements; disinfectant mats at hotel entrances; contactless payment solutions and desk-free check-ins and checkouts, wherever possible.
Accor has also taken the step of establishing a complimentary medical support service available to all of its guests. Through a worldwide partnership with AXA, a global leader in insurance, Accor guests who fall ill or who are in urgent need of medical support will receive free access to top-of-the-line medical teleconsultations, in all 110 destinations where Accor operates.
In May, Accor North & Central America announced and implemented the ALL Safe and Well program—a comprehensive health and safety program addressing every part of the customer journey. Shortly after, the region also launched ALL Meet Well, outlining health and safety protocols and procedures for meetings and events. All protocols have been developed following the guidance of the WHO, CDC & PHAC, AHLA & USTA, and local health and government authorities, and have been validated by our expert advisory partners for maximum efficacy.